Code of Practice
As a Registered Training Organisation, Australian Safety & Learning Systems operates in accordance with the principles and standards of the Australian Skills Quality Authority (ASQA).
In all dealings with staff and learners, Australian Safety & Learning Systems endeavours to observe and comply with all relevant Commonwealth and State legislation, in particular the following:
- Work Health & Safety Act, 2011
- Work Health & Safety Regulation, 2011
- Workers’ Compensation & Rehabilitation Act, 2003
- Industrial Relations Act, 1999
- Fair Work Act, 2009
- Vocational Educational Training & Employment Act, 2000
- Copyright Act, 1968
- Anti-Discrimination Act, 1991
- Racial Discrimination Act, 1975
- Sex Discrimination Act, 1984
- Disability Discrimination Act, 1992
- Coal Mining Safety & Health Act, 1999
- Privacy Act, 1988
- Standards for NVR Registered Training Organisations 2012
- Data Provision Requirements 2012
Access and Equity
All learners will be enrolled in an ethical and responsible manner, consistent with requirements of the relevant Training Product or National Training Package. Our Access and Equity policy ensures that client selection decisions comply with equal opportunity legislation.
Appropriately qualified staff will assess the extent to which an applicant is likely to achieve the stated competency standards and outcomes of a course based on the applicant’s qualifications and/or experience.
Australian Safety & Learning Systems is committed to providing quality service and is focussed on continuous improvement for all our systems, products and processes. We seek feedback from learners, staff and clients and value their contribution towards improving programs and services.
We have sound management and administrative processes to ensure delivery of an efficient client service. Learner assessment results, Qualifications and Statements of Attainment are issued in a timely manner and competencies are recorded and certified in accordance with national guidelines.
Our commitment to a quality client service is also demonstrated by the following:
- a Recognition of Prior Learning procedure;
- a fair and reasonable refund policy;
- a grievances and appeals procedure; and
- an access and equity policy (including language, literacy and numeracy assistance)
Australian Safety & Learning Systems ensures that this information is disseminated and understood by our staff and clients.
Our enrolment process ensures that all fees and charges are made known to learners prior to enrolment, course content and assessment procedures are explained and vocational outcomes are outlined.
External Audit and Review
Australian Safety & Learning Systems participates in external monitoring and review processes conducted by State Government authorities. These processes may include random compliance and quality audits, audit following a complaint, and audit for the purpose of maintaining or extending our scope of registration.
Financial and Administrative Practices
Australian Safety & Learning Systems guarantees the sound financial position of the business. We take measures to ensure that course fees paid in advance are identified and protected and the business maintains appropriate insurance policies.
Learner records are managed to ensure confidentiality and security of learner information is maintained. All learner records are stored and archived in accordance with State Government departmental requirements and retained records are retrievable for perusal by learners or regulatory authorities if requested.
Marketing and Advertising
Australian Safety & Learning Systems markets its products and services with integrity, accuracy and professionalism, avoiding ambiguous and vague statements. In the provision of information, no false or misleading comparisons are drawn with any other training organisation or training product.
Training and Assessment Standards
Our staff have appropriate qualifications and experience to deliver training and assessment relevant to the training products and services offered. We are committed to the ongoing professional development of our staff and we regularly conduct assessor monitoring and peer review to continually improve assessment methods and training delivery. Assessment is conducted in accordance with ASQA standards (including Recognition of Prior Learning and Direct Credit Transfer) and where necessary, arrangements for language, literacy or numeracy support are made.
At all times, we will provide adequate facilities, equipment and materials to create an environment that is conducive to successful learning.