Australian Safety & Learning Systems

BRISBANE • ON LOCATION

1300 260 300

 
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Privacy and Data Collection Policy


ASLS Privacy and Data Collection Policy

Thank you for visiting the Australian Safety & Learning Systems website. We know that you care about how information about you is used and stored. This document sets out our Privacy and Data Collection Policy, and your visit to the website is subject to this policy. Australian Safety & Learning Systems reserves the right to change and update this policy at any time, with such changes effective immediately upon posting to the website. If the policy changes, a notice will be posted on this website advising you of the change. It is your responsibility to ensure that you are aware of recent changes to the policy.

If you visit or use this website, your acceptance of this policy is implied, as is your consent to any disclosures made in accordance with this policy. Please take the time to read it carefully.

Children may only use this website with appropriate adult supervision from a parent, guardian or other adult. Australian Safety & Learning Systems does not knowingly collect information from children under 18 years of age.

Data Collection

In order to efficiently process your bookings and payments, we may gather the following types of information about you:

Personal Information

We collect the following personal information from you at the time of booking:

  • Your name – this is required so that we may properly address you in correspondence and verbal communications. We also use your name to reserve your place on your selected training course.
  • Your date of birth – this is used solely for identification purposes. There are many people with the same name who attend our courses, so to ensure that we don’t mix you up with anyone else, we use both your name and date of birth as identification.
  • Your address – we use your address to forward correspondence (may include booking confirmation, pre-reading material, and statements of attainment upon course completion) to you.
  • Your telephone number – you will receive a courtesy confirmation phone call several days prior to the course commencement date to ensure that you are ready to attend the course and to advise you of any last minute changes.
  • Your email address – this is used to send material and information to you which is not appropriate to post to your physical address. Such information may include changes to course start/finish times, updated course requirements, or dates for associated courses. You will also receive a booking confirmation email from us to the email address you have provided.

Employment Information

We collect the following employment information from you at the time of booking:

  • Employer name – we regularly provide training to corporate groups, and in some circumstances we may offer training to your employer which may obviate the need for you to attend one of our public courses. We also use your employer’s name to process invoices if required.

Training Information

We collect the following training information from you at the time of booking:

  • Course name – we need to know the name of the course you would like to attend in order to reserve a place for you. In some cases, the name of the course may imply certain things about you or your previous training.
  • Course date – we need to know the date of the course you would like to attend in order to reserve a place for you. This date is confirmed with you when we confirm your booking.

Payment Information

We collect the following payment information from you at the time of booking:

  • Credit card details – if you are paying by credit card, we need to know this information in order to process your payment.
  • Invoice details – if your course payment is being invoiced to your employer, we need to know those details in order to process the invoice.
  • Cancellation and Refund Policy acceptance – we need to make sure that you are aware of the requirement to pay for the course in full, for courses with fees under $1000 in total or for courses with fees exceeding $1000, payment of a $1000 deposit to secure your enrolment, and to ensure that you are aware of and satisfied with our cancellation and refund procedure.

Statistical Information

We ask that you provide the following (optional) information at the time of booking:

  • How did you hear about us – we use this information to target our advertising most effectively.

Data Storage

Any information we collect about you is stored within our premises in the short term, and a random sample of information is stored off site in a secure data storage facility in the long term. All information collected electronically is stored on our secure server located within our premises. Information collected through this website is stored in a secure password-protected database off site. This information is available to Australian Safety & Learning Systems staff within their secure administration website (credit card information is NOT stored anywhere) and information stored on the secure database is available only to the Australian Safety & Learning Systems webmaster (currently an employee of Australian Safety & Learning Systems).

Credit card and other payment information is destroyed immediately after use. Paper copies of information are shredded, while electronic information is deleted and overwritten with a secure data destruction algorithm to ensure the privacy and security of your information.

Access to your information

Australian Safety & Learning Systems will, upon verification of your identify, disclose to you the personal and booking information that it keeps in relation to your booking. Where the law permits non-disclosure, Australian Safety & Learning Systems will disclose such information to you only after discussion with the Principal.

Information stored by Australian Safety & Learning Systems is available only to persons employed by the organisation. In some circumstances, Australian Safety & Learning Systems will disclose certain information about you (such as name, employer, and course bookings) to contractors retained by us as trainers. Under no circumstances will your information be disclosed to an employee or contractor who is not directly involved with processing your booking or payment or facilitating your training.

Except to the extent required by law and for the following exceptions, no external organisation or third party has any access to the information Australian Safety & Learning Systems keeps about you. Industry bodies and boards are provided with broad statistical information (such as number of attendees at certain courses), and in circumstances where your employer has paid for your training they may be advised of attendance and assessment results upon request. No further personal or payment information is provided.

Australian Safety & Learning Systems does not share, sell or provide any of your personal information to advertising or marketing organisations.

Linked Sites

This website contains links to other websites. Australian Safety & Learning Systems is not responsible for the privacy practices or the content of other websites accessed by links from this website.

Updating your information

Any information you provide to Australian Safety & Learning Systems may be added to or updated by you at any time. You should ensure that your contact details are kept updated to minimise the risk of mail or other information being sent to an unrelated party.

Information collected by third parties

During a visitor’s use of the site ASLS may collect information about their computer, including where available the IP address, operating system and browser types, for system administration. This is statistical data about the users’ browsing actions and patterns and does not identify any individual. For the same reason, ASLS may obtain information about general Internet usage by using a cookie file which is stored on the hard drive of a visitor’s computer. Cookies contain information that is transferred to a computer’s hard drive and may help to improve the ASLS website and to deliver a better and more personalised service to clients.

Visitors to the ASLS website may refuse to accept cookies by changing their computer browser settings. Unless a visitor has adjusted their browser settings so that it will refuse cookies, the ASLS website will issue cookies when they log on to the ASLS site. ASLS do not link IP addresses to anything personally identifiable. This means that while a user session will be logged, it will remain anonymous to ASLS.

Sensitive Information

There is certain information which is deemed to be sensitive at law, including for example, your race, sexual preference, criminal record or membership of a political association or trade union. Australian Safety & Learning Systems does not knowingly collect any such sensitive information about you, and will not do so unless your prior consent has been obtained.

Concerns and further information

If you have any questions about this policy or anything else on this website, please contact us and we will be only too happy to assist you in any way possible.