Communication is one of the most important skills a facilitator can possess. Communication is the successful exchange of information from one person to another. The good news is that facilitators can learn to communicate better. Communication is a skill and like all skills, requires practice. The information on communication in this blog details the types of skills and information that you should be sure that you as a facilitators either have or know.
The Communication Process
Communication is a two-way flow of information that requires all participants to provide and receive information and also to demonstrate an understanding of the information. Communication is sending verbal and nonverbal messages, receiving the message through listening and observing and understanding both the content and intent of the message.
The communication process involves three channels or elements of communication: vocal, visual and verbal. Vocal is the voice of the speaker, his or her vocal variety, quality, rate, volume, and vocalised pauses. Visual refers to what we see of the speaker. This includes eye contact, posture, gesture, and facial expression.
The words we use do not tell the whole story. While we like to think that the works we speak have power, the real power in our communication is non-verbal. We communicate with more than just our spoken language. It is said that 55 percent of the message is received from visual cues, 38 percent from vocal cues, and 7 percent from verbal cues.
These findings indicate that 93 percent of the information trainees get from facilitators comes through the nonverbal channel.
Why not try this with your class next time…. Ask everyone to close their eyes and take turns reading a sentence from a book. Listen for the vocal characteristics and how each one applies their voice. Did you hear any vocalised pauses? Discuss it with your class.
Anna Douglas spends most her time writing and editing content as one of our ASLS Bloggers. She specialises in all matters relating to training and development and one of her favourite things about this is getting to hear from the readers.
She previously worked at Australian Safety and Learning Systems as the Business Operations Manager, as well as delivering the Certificate IV in Training and Assessment. She provides a comprehensive and practical approach, is well-grounded in theory, and passionate about guiding learning in the workplace. Anna’s blog articles a ‘must read’ for those in the Vocational Education and Training sector. Whether a departmental trainer, a training manager or a training developer at heart, it is a valuable reference for all!
So, come and join the discussion. How does learning actually occur in the workplace?